Returns & Cancellation Policy

Returns 

We do not accept returns. Orders paid for are confirmed and there is no option of return/exchange for the same.

Returns are only accepted for defective or damaged, non-customised products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must not have any form of customisation on it. It must not be made to order. 

To generate a return, a video of unboxing the package and showing the defect in the product is necessary. In case an unboxing video is not there, we will not be taking any return. 

Additional non-returnable items: 
- Gift cards 

- Items on discount

- Personalised products

To complete your return, we require a receipt or proof of purchase. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@monkinz.com. 

Sale items  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Items bought using a discount code/coupon are also not eligible for return/exchange.

Exchanges 

We only replace items if they are defective or damaged. An unboxing video is needed for the same to showcase it as received as is. Incase of no video, we would not be able to process the exchange. In the case of video being taken and there being any issue, send us an email at info@monkinz.com, for exchange with the same item.

Cancellation

Once order is placed it cannot be cancelled. 

Shipping 
To return your product, you should mail your product to:

Monkinz, A-270, Okhla Industrial Area Phase 1, 110020,  New Delhi DL, India 

You will be responsible for paying for the shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.